Last edited by Tulkis
Tuesday, August 11, 2020 | History

3 edition of Electronic Customer Care found in the catalog.

Electronic Customer Care

by Andreas Muther

  • 301 Want to read
  • 2 Currently reading

Published by Springer .
Written in English

    Subjects:
  • Management - General,
  • Business / Economics / Finance

  • The Physical Object
    FormatHardcover
    Number of Pages153
    ID Numbers
    Open LibraryOL9332478M
    ISBN 103540648011
    ISBN 109783540648017

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Electronic Customer Care by Andreas Muther Download PDF EPUB FB2

Electronic Customer Care [Paperback] [A PU ER JIA SI (Appl-garth.M)] on *FREE* shipping on qualifying offers. Electronic Customer Care [Paperback]: A PU ER JIA SI (Appl-garth.M): : Books.

About this book. Keywords. Costumer Relationship Management Datenbank Electronic Customer Care Entwicklung Informationssystem Informationstechnik (IT) Kundenbetreuung Kundenbeziehung Kundeninformation Kundenzufriedenheit Management Marketing Optimierung Organisation on: Feldkirch.

Electronic Customer Care Die Anbieter-Kunden-Beziehung im Informationszeitalter. Authors: Muther, Andreas Show next edition Free Preview. Top-aktuell: Einsatz von Informationstechnik in der Anbieter-Kunden-Beziehung Electronic Customer Care Book Subtitle Die Anbieter-Kunden-Beziehung im Informationszeitalter Authors.

Andreas Muther Brand: Springer-Verlag Berlin Heidelberg. Electronic Customer Care has since generated an entirely new market that has become known under the term Customer Relationship Management. Suppli­ ers such as Siebel, y, Clarify and many others strive for market share in this strongly growing segment.

This book structures the topic Customer Relationship Management and pro­ vides project leaders and consultants with a practical aid in a realistic ap­ proach to Customer Relationship Management Brand: Springer-Verlag Berlin Heidelberg.

Electronic Customer Care Die Anbieter-Kunden-Beziehung im Informationszeitalter. Authors; Andreas Muther. The role of “Chief Customer Officer” is relatively new but rapidly growing, and this book contains a framework for building Electronic Customer Care book more customer-focused company.

Jeanne Bliss’ work is especially useful for executives and leaders in larger groups who are looking to shift their businesses onto a customer-focused path.

Assessing Your Current Customer Service SituationSAMPLE How to Get the Most from This Book This book is designed to help you improve your customer service skills and the environment in which these skills are used. To get the most from this book, think about the ways in which you interact with customers.

We call these customer service behaviors or actions. In addition, think of the. ‘cutting edge’ customer service story that demonstrates how well it works when people really care about their customers, and continues with dozens of tips on how to make sure your customers keep coming back.

We close with two highly valuable tools to put in your customer service toolkit – the Customer Needs Analysis and the Customer Survey. The future of care is patient-centric Easily intersect with patients and their families and bring all your revenue drivers into one, central spot. Get integrated, turn-key, customer-facing solutions that bring together programs like medication adherence, whole-health, and more.

Customer Care Shop Now Sign In Enhance your Learning Experience with Yuzu by Barnes & Noble Yuzu® is a learning platform that delivers an enhanced digital reading experience with. Books shelved as customer-service: Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H.

Blanchard, Delivering Happiness: A Path to Pro. This book describes the customer relatioship using the concept of the Customer Buying Cycle, thereby creating a neutral orientation framework for CRM projects.

For each phase of the Customer Buying Cycle it shows how Information Technologies can be used to generate benefits either for the customer or for the company that implements the CRM : Andreas Muther.

ISBN: OCLC Number: Notes: Literaturverz. 33 - Description: 36 Seiten: Illustrationen, Diagramme ; 30 cm. Series Title. Electronic Companies Customer Care Number: These days, all most people are utilizing digital products. For those, that are using Electronic apparatus and face different kinds of problems, may telephone on Digital Firms Customer Care Number that is listed under on this page.

Electronic customer care. Home. WorldCat Home About WorldCat Help. Search. Search for Library Items Search for Lists Search for Contacts Search for a Library. Create Book, Internet Resource: ISBN: OCLC Number: Description: XI, Seiten: Illustrationen, Diagramme ; 24 cm.

Loading Oh No. Internally sad. 5 0 0. Refresh this page. Customer service as a specialty is coming into its own, offering companies a competitive advantage that’s difficult to copy. With the evolution of the role comes the need for a growing set of skills.

A talented customer service professional is leagues beyond the stereotypical call center employee of old, and the gap will only get wider. Customer Service Representative Job Description. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. We're here to help. For assistance, customer service, to learn more, or submit questions, comments, or concerns, please choose a type of product or service below. Electronic travel certificate.

Electronic travel certificates (or "travel certificates" for short) can be used to book travel on United and United Express ® flights. Plus, travel certificates are valid for up to two years (24 months) after the date they were issued.

customer satisfaction through a lowered level of customer service. The research of Anderson, Fornell & Rust () indicates that service industries in comparison to manufacturing companies are more likely to suffer from tradeoffs while pursuing both superior customer satisfaction and superior productivity.

This means that pursuing.ProCharge ® is a robust, integrated payment platform designed to evolve with your business environment. It affords the utmost flexibility, capable of processing transactions via credit card terminals, mobile devices or an online virtual terminal – an in-house gateway with support for secure cardholder data storage and recurring billing.A customer interaction center (CIC) is a comprehensive customer service entity in which selling companies take care of customer service issues communicated through various contact channels.

It allows customers to communicate and interact with a com-pany in whatever way they choose—voice, fax, e-mail, and Web interactivity (e.g., Web chat).